Financial information & Policy

Cosmetic/Self-Pay

If you are seeking treatment for a cosmetic procedure or something that is considered elective or self-pay, we will collect a $200 consultation fee at the time of your initial appointment. This fee covers the cost of the time and advice that you receive from the surgeon and is non-refundable. At the end of your consultation, a member of our billing team will discuss surgical fees and payment options available to you. The consultation fee does not go toward treatment.

If you decide to book surgery with us, a non-refundable deposit of $1,000 is required to reserve a surgery date, this deposit does go toward the cost of your surgery. We understand that a situation may arise that could force you to postpone or cancel your surgery. However, Sullivan Surgery & Spa does incur costs associated with scheduling your surgery; therefore the $1,000 deposit is non-refundable once surgery is booked.

Final surgical payment will be due at your scheduled pre-operative visit or no later than two weeks before your scheduled surgery date. Your payments will be broken down into three separate payments; to the Surgery Center, the Anesthesiologist, and to Dr. Kelly Sullivan. Your surgery will be canceled if payment is not received by the due date. Surgeries canceled within two weeks of your surgical date are not eligible for a refund.

Finance Companies We Work With

There will be a $75 returned check fee for any bounced checks.

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MedSpa & Skin Care Products

All Memberships, gift certificates, gift cards and treatments performed at Sullivan Surgery & Spa are considered non-refundable. If you have an allergic reaction to a product. Dr. Sullivan and our Medical Spa Aestheticians will need to document the reaction with photographs in order to return the product back to the company. Med-Spa Memberships are also non- transferable.

Insurance Policy

Sullivan Surgery & Spa does not participate with insurance plans. The majority of private insurance plans have out-of-network coverage and will make payment for services rendered by non-participating providers. In fact, those plans typically charge additional premium for this out-of-network coverage (you are paying for this coverage; you should be able to use it).

We are more than happy to give you the necessary information you will need submit to your insurance company to receive benefits to which you may be entitled, but we will not pre-authorize or submit any documentation to insurance companies. The benefits paid by insurance companies for plastic surgery vary greatly from carrier to carrier and plan to plan. It is the patients responsibility to determine in advance if insurance coverage exists.

After your consultation with Dr. Kelly Sullivan, a member of our billing team will discuss the surgical fees and payment options available for your procedures.

Dr. Sullivan offers her professional services to patients regardless of their insurance company or plan. Insurance is typically not involved for purely cosmetic procedures since they are not covered under most plans. If your insurance coverage is limited to in-network providers, it will pay only for those physicians who are under contract to your insurance company, and this may exclude Dr. Sullivan. This does not mean you cannot choose our doctor to perform your procedures – only that you will be responsible for payment.

Booking & Cancellation Policy

Dr. Kelly Sullivan and our entire staff are committed to providing exceptional results. Our patients have busy, full lives, and our booking and cancellation policies are tailored to ensure we can meet their needs. To help make sure appointments run smoothly we provide appointment reminders via text. Your providers’ time is reserved especially for you, so should you need to change or cancel your appointment we require a minimum of 48 hours’ notice.

If you are unable to keep an appointment, we ask that you kindly provide us with at least 48 hours notice. Any cancellations made within 48 hours of your appointment will incur a $75 cancellation fee. Laser treatment cancellations within 48 hours will forfeit the $200 scheduling fee. *Same-day cancellations for facials, microneedling, chemical peels, or infusion appointments will be charged the full amount of the original service booked. Members who cancel within 48 hours or no-shows for their appointment will lose that treatment from their membership.

I understand that by providing my credit card information I am authorizing Sullivan Surgery & Spa to charge my card under their Booking & Cancellation Policy as stated.

Thank you in advance for your participation. Adhering to these policies allows for a smooth treatment process so that our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us.